Catherine “Kay” McGinnis, Director of Operations – FRS UP, joined the FRS UP team in 2020, bringing over 25 years of experience in sales, marketing, and business management, with a strong focus on residential and commercial real estate transactions. Her background in fast-paced, client-driven industries has made her a natural fit for leading the day-to-day operations of FRS UP’s claims process. At FRS UP, Kay ensures that operational workflows run smoothly, efficiently, and always with the client’s experience as the top priority. She combines her deep organizational expertise with a passion for mentoring and team development, fostering a culture of accountability, continuous improvement, and service excellence. Kay’s ability to build lasting relationships has been instrumental in strengthening FRS UP’s reputation with holders of unclaimed property. Her collaborative style and clear communication have helped form trusted partnerships that accelerate claim resolution and support long-term success. Specializing in team leadership, Kay excels at creating high-performing groups grounded in trust, mutual respect, and shared goals. She thrives in environments of growth and change, guiding teams with clarity and purpose. Her operational insight and people-first leadership continue to play a key role in FRS UP’s expansion and effectiveness in delivering results for its clients.
